customerservices@checkinpal.com

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Sat-Sun: 10am-8pm

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Check In Assistance


Do you require assistance to check in or to amend your flight booking?


Checkinpal.com are here to help customers struggling to check in or amend their flight bookings.


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Customer Testimonials

It's a miracle!!  Thousand thanks.

Josie Barrett 22/09/2015



"THANK YOU VERY MUCH CHECKINPAL WAS BRILL SAVED ME A LOT OF TROUBLE AGAIN THANKS"
R. COLLINS

"Thank you so much for all your help with this boarding pass. I shall spread the word... I can now relax and start looking forward to my holiday."
Louise

"A big thankyou from both of us to check in pal for all your assistance with our travel arrangements. Truly Grateful"
Shirley & LeeAnn





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Easyjet check in problems? Can't print your Easyjet boarding pass? Online check-in, luggage, allocated seating -F.A.Q'S.

Online check-in FAQ's Easy jet correct as of the 14/11/13 information has been provided for your guidance only and was correct at the time of writing.

How do I check-in online with Easy Jet?

There is two ways this can be done:

Option 1. Simply tell us here at check-in pal your future travel dates and we will call you back free of charge. Our unique check-in service is designed to save you time, money and provide you with a hassle free check-in experience. One of our friendly agents will take care of your whole check-in requirements for you. We will even send you your boarding pass/travel documents by your preferred delivery option. Including national and international delivery options, such as: sms text message, post, fax, email and Airport collection. Our Airline check-in service starts from only £3.99 pp per boarding pass. With our check-in service being so affordable, there really is no need to chance the possibility of facing a re-issue penalty with your airline at the Airport. Click here for our check-in service......

Option 2. Visit Easy Jet's website direct. Select manage my booking or check-in now. You should also find a link on your booking confirmation email provided by Easy Jet. Follow the step by step instructions provided. Alternatively request a call back from us now and we will store your future travel dates and check you in once the check-in facility window is available with your airline. Online check-in facility is available from 30 days up to 2 hours prior to your Easy Jet scheduled flight departure.

When can i check-in online with Easy Jet?

This facility is available 30 days up to 2 hours prior to your scheduled Easy Jet flight departure. With our check-in service you can simply leave us with your travel dates and we will do the rest. Simply choose your call back option and delivery option for your travel documents. Check-in service starts from only £3.99pp one way Click here for details on our check-in service...

How can I check-in online if I have no Internet access?

If you have no internet access and are struggling to check-in, rather than spending your holiday searching for an internet café you could just send Check-in Pal your travel dates and relevant information and we will take care of your check-in process for you and send you your boarding pass anywhere in the world! 

How can I receive my boarding pass?

Check-in Pal aims to get your boarding pass to you as quickly as possible. We can send your new documents or boarding pass to anywhere in the world. So whether it’s to your home, or your holiday destination, we have delivery options to suit all.

  • Text message -access your  boarding  pass as a pdf document via your mobile phone anywhere in the world in seconds.
  • Email – access your boarding pass on your computer or phone and print yourself in minutes.
  • Fax –receive your boarding pass anywhere in the world by providing a fax number for us to send it to.
  • Post – have your boarding pass delivered to your home or anywhere else in the world.
  • Airport collection – Check-in Pal can even arrange for someone to meet you at the airport with your boarding pass when you arrive for your flight (Leeds and Bradford only).
How long does it take to receive my boarding pass?

Check-in Pal has different receipt options. Some are quicker than others, so select the option which allows enough time to receive your boarding pass prior to your scheduled flight time and date to suit your situation.

  • Text message-once we have spoken to you your boarding pass takes a matter of minutes until you receive a text containing a pdf image of your boarding pass
  • Post – 24hrs – 72hrs (Global). Next day guarantee option (UK).
  • Email – Documents and boarding passes can be received within minute (UK and overseas).
  • Fax – Documents and boarding passes can be received within minutes (UK and overseas).
  • Airport collection – our advisor will meet you and deliver your travel documents by hand at the airport when you arrive, guaranteeing you receive them in time.
  • Emergency service – If you have left it last minute to arrange your trip, Check-in Pal can assist, simply select the priority or emergency call back option.we will contact you over the phone in minutes.(Emergency call back option) Emergency service is available up to 2 ½ hours prior to flight departure 24hrs a day 7 days a week. For less emergency situations select our priority call back option to guarantee that you are called back the same day. ( priority call back) 
I have no printing facilities and cant print out my boarding pass.

Simply tell Check-in Pal your travel dates, and we will check you in and send you your boarding pass to your UK or overseas location, via your selected method of receipt.

I need to re-print my boarding pass as I have lost it, how can this be done?

Don't panic you can reprint your boarding pass under the My Easy Jet option via their website. You will of course require an internet  and printer  access.

Check-in pal is always here to help by offering a re-issue boarding pass service.

Our re-issue boarding pass option puts your boarding pass in your hand quickly as we send it direct to you by your chosen delivery method(uk or overseas).

Our re-issue service starts from £2.99 pp per boarding pass.

We even offer an emergency call back service for those requiring immediate assistance day or night. For a small fee this option secures a call back in minutes!

Click here for more information...

Can I change my booking once I have already checked-in online with Easy Jet?

Yes, bookings can be amended up to 2 hours before your scheduled flight departure time. Changes with Easy jet are usually subject to a fee and availability. Check-in pal can take care of your booking/flight amendments. We offer: Change flight, date, route, Name, in-flight meal and additional baggage to mention a few. Our Amendment fees start from only £1.99 pp per flight + your airline's amendment fee. Click here for more details on booking/flight amendments. Where changes have been made you must remember to reprint your boarding card/pass to reflect the new changes.When using check-in pal for this service we send you all of your boarding pass or travel documents ensuring your ready to simply board your Easy Jet flight.

How do I change a flight date, name, route with Easy Jet?

Easy Jet passengers may change their flight dete or make a name change up to 2 hours prior to your Easy Jet scheduled flight departure time.

Easy Jet passengers may change their flight date or make a name change up to 2 hours prior to their Easy Jet scheduled flight departure time.

Easy jet currently charge the following fees:

Cancellation fee £30

Name change fee £35 online £40 via their call centre

Flight change fee £35 online £40 via their call centre

+ price difference for new flight
+ phone call to their contact centre
+ A fee depending on card choice of 2.5% or more of total value.

If you require assistance in making an amendment to your booking remember check-in pal is here to help! We offer a free call back service and for a small amendment fee starting from only £1.99 pp per flight + Airline fee we can assist in most amendment requirements ranging from:

  • Name changes
  • Flight changes
  • Additonal baggage
  • In-flight meals
  • Airport transfers

We even take care of all the required paper work and send it direct to you(uk or overseas) ensuring you have all of the relevant flight documents to simply board your Easy Jet flight.

Click here to view our amendment service...

How much can my hand luggage/ cabin baggage weigh and what size can it be with Easy Jet?

Only one piece of hand luggage, cabin baggage is allowed.

Currently with Easy jet there is no weight restrictions.

Size dimensiins are: 56×45×25 cm( including wheels and handle)

Cabin baggage will be checked for its size by a baggage gauge at the baggage drop off desk and boarding gate.

Please note bags exceeding these size dimensions will be subject to a penalty of £25 at the baggage drop desk and £40 penalty at the boarding gate where it will be placed in the aircraft's hold.

With penalties like these its cheaper to add a bag rather than taking a chance.

Check-in pal offer an add additional baggage service from only £1.99 per bag one way + Airline's baggage fee.

Click here for more information on our additional baggage service

What is EasyJets hold baggage allowance and weight restrictions?

Hold baggage is defined as large items such as suitcases, rucksacks, large sports equipment, musical instruments and infant equipment.

Easy Jets standard hold baggage allowance is 20 kg per passenger regardless to the number of bags purchased.

This weight restriction can be increased  if you pre book excess weight online  for £21 per every 3 kg of additional weight per flight. You can increase up to a maximum weight of 32kg.

As excess baggage is currently charged at £11 per kg its best to get it right from the start.

Let check-in pal take care of your baggage requirements with our additional baggage service. We can add baggage to your existing booking from only £1.99 per bag per flight +Airlines fee, when combining our check-in service or £3.99 per bag per flight on our stand alone service + Airline fee.Same restrictions applies to sporting equipment and musical instruments.

How much does it cost to add hold baggage or sports equipment to an easy jet flight and how can this be done?

£25 online or £40 via Easy jet check-in desk or their call centre. Allows 20kg weight as standard.

Excess baggage is £7 per kg online or £11 at Airport

You can purchase a sports equipment package for £27 online or £35 at the Airport providing an additional 12 kg on top of your standard 20 kg.

Did you know! it works out cheaper via check-in pals call centre than Easy jets?

For a start, we offer a free call back service.

Our fee for additional baggage starts from only £1.99 per bag per flight when combined with our check -in service or £3.99 on our stand alone baggage service (+Airline fee). We even print and send your new boarding pass too.

Click her for more information on our baggage service.

Can I change my booking to include allocated seating with Easy Jet?

Check-in pal can arrange this for you for a small fee of only 99p per person per flight( + your airlines fee).

Easy jet's current fees for this service are as follows:

First row £12-£14.99

Overwing £8.99 pp

* Prices charged one way

I have no printing facilities and cant print out my boarding pass

Simply tell Check-in Pal your travel dates, and we will check you in and send you your boarding pass to your UK or overseas location, via your selected method of receipt.

Click here to request a call back...

How does Check-in Pal work?

The answer is simple, you tell us your travel dates in advance, we check you in with your airline whilst you are away or if you unable to do it yourself. This eliminates the need for you to search endlessly for an Internet café or printing facility and prevents you worrying about how you are going to check in if you are away for a long period of time and are unable to check in for your return flight. Perhaps you have a relative travelling, and you are concerned about their ability to check in. Check-in Pal also provides additional services such as adding hold baggage, in flight meals, name/flight/date changes, car hire and low cost airport transfers. Check-in Pal also provides an out of hours service where an emergency boarding card, replacement boarding card or amendment is required to save you excessive airline penalties. Simply select which way you wish to receive your boarding pass or documents, whether UK or overseas

When can I expect a call back from Check-in Pal?

Our normal operating hours are Mon-Fri 9am-6pm GMT, and Sat-Sun 10am-6pm GMT. You will receive a call back during our standard operating times once your Airline Check-in or amendment facility becomes available online. If you require Check-in Pal to check you in whilst you are overseas, please ensure that you provide a contact number that you can be reached on. Your call back request is placed in a priority queue determined by the date of your scheduled flight for the best possible service. If the Check in facility is available from the date we receive your request, we aim to call you back the same day, but this may not always be possible. However if you wish to guarantee a same day call back, a call back out of standard hours or an emergency service call back because your flight is in the next 12 hours, then simply select our emergency service, this operates 24hours a day, 7 days a week (additional charges will be incurred for this service). 

How can I receive my boarding pass?

Check-in Pal aims to get your boarding pass to you as quickly as possible. We can send your new documents or boarding pass to anywhere in the world. So whether it’s to your home, or your holiday destination, we have receipt options to suit all.

  • Text message -access your  boarding  pass as a pdf document via your mobile phone anywhere in the world in seconds.
  • Email – access your boarding pass on your computer or phone and print yourself in minutes.
  • Fax –receive your boarding pass anywhere in the world by providing a fax number for us to send it to.
  • Post – have your boarding pass delivered to your home or anywhere else in the world.
  • Airport collection – Check-in Pal can even arrange for someone to meet you at the airport with your boarding pass when you arrive for your flight (Leeds and Bradford only).
How long does it take to receive my boarding pass?

Check-in Pal has different receipt options. Some are quicker than others, so select the option which allows enough time to receive your boarding pass prior to your scheduled flight time and date to suit your situation.

  • Text message-once we have spoken to you your boarding pass takes a matter of minutes until you receive a text containing a pdf image of your boarding pass
  • Post – 24hrs – 72hrs (Global). Next day guarantee option (UK).
  • Email – Documents and boarding passes can be received within minute (UK and overseas).
  • Fax – Documents and boarding passes can be received within minutes (UK and overseas).
  • Airport collection – our advisor will meet you and deliver your travel documents by hand at the airport when you arrive, guaranteeing you receive them in time.
  • Emergency service – If you have left it last minute to arrange your trip, Check-in Pal can assist, simply select the priority or emergency call back option.we will contact you over the phone in minutes.(Emergency call back option) Emergency service is available up to 2 ½ hours prior to flight departure 24hrs a day 7 days a week. For less emergency situations select our priority call back option to guarantee that you are called back the same day. ( priority call back) 
Why should I use Check-in Pal?

Check-in Pal has been developed to provide customers with a hassle free travel experience. Our fast service, honest, reliable and friendly staff ensure that organizing your trip is easy. Our fees are significantly cheaper than airline penalties that you would incur at the airport if you do not organize your travel arrangements properly. We don’t have a premium rate number to call, unlike some airline's, in fact we call you back! So if you’re unable to check in or amend your booking for any reason, such as you:

  • Don't have access to a computer,

  • Have no internet access to check in or make an amendment to your booking,
  • Have better things to do than search for an internet café on your holiday,
  • Don't know how to check in with your airline, 

  • Can't print your boarding pass, 

  • Have left it last minute to check in, 

  • Have lost your boarding pass,

  • Are struggling to find a way to check in for your return flight, 

  • Are worried that you're going away for more than 15 days (or are away during your check-in window) and wont be able to check in for your return flight, 

  •  Don't know how to add additional baggage, musical instruments or sports equipment to your booking,

  • Need help organising airport transfers,

  • Require assistance booking designated seating or priority boarding
  • Or simply do not have the time to organise your travel arrangements

Then you should use Check-in Pal

How can i contact check in pal?

Check in pal is primarily an online service but does aknowledge that in some extreme circumstances you may have a need to contact us.
Please email us on: customerservices@checkinpal.com

By phone

*(only for customers who have already requested a call back or made an instruction)

+447919200911
Mon-fri 9-6pm   GMT
Sat-Sun 10-6pm GMT

We appreciate that you may not always have access to the internet during your travels, that's why we have launched Text in pal.

Simply save our duty mobile number to your contacts and we are only a text away! You can text us from anywhere in the world and we will call you back.

Please state the call back type you require below, along with the contact number you wish to be called back on , including your countries dialling code if different to the number you are texting from.:

*Standard-upto 48hours                (free)
*Priority - same day call back        (£2.99 fee applies)
*Emergency-call back in minutes  (£4.99 fee applies)

Outside UK
  • Standard- up to 48 hours call back - £3.99
  • Priority Same day call back guarantee - £4.99
  • Emergency call back in minutes - £6.99

*Associated fees will be processed at the time of call back.

Text +447407 031 828

*Please note calls will not be accepted on this number, this is purely a global texting service.

*Priority service operates :
9am - 5pm Mon-Fri
10am-5pm Sat-Sun

*Emergency call back service:
24 hours a day, 7 days a week.