Standard office hours (GMT)
Mon-Fri: 9am- 8pm
Sat-Sun: 10am-8pm

Current GMT Time:

Check In Assistance

Do you require assistance to check in or to amend your flight booking? are here to help customers struggling to check in or amend their flight bookings.

Ryanair online check in
Book A Flight
Online Call For Flight
online check in Easyjet
online check in Aerlingus

Customer Testimonials

It's a miracle!!  Thousand thanks.

Josie Barrett 22/09/2015


"Thank you so much for all your help with this boarding pass. I shall spread the word... I can now relax and start looking forward to my holiday."

"A big thankyou from both of us to check in pal for all your assistance with our travel arrangements. Truly Grateful"
Shirley & LeeAnn

Useful Links
Jet2 online check in service
Flybe online check in service
Ryanair manage booking service
Ryanair online check in assistance
Thomas cook online check in service
Aerlingus online check in service
Easyjet online check in assistance

Frequently asked questions

I have no printing facilities and cant print out my boarding pass

Simply tell Check-in Pal your travel dates, and we will check you in and send you your boarding pass to your UK or overseas location, via your selected method of receipt.

Click here to request a call back...

How does Check-in Pal work?

The answer is simple, you tell us your travel dates in advance, we check you in with your airline whilst you are away or if you unable to do it yourself. This eliminates the need for you to search endlessly for an Internet café or printing facility and prevents you worrying about how you are going to check in if you are away for a long period of time and are unable to check in for your return flight. Perhaps you have a relative travelling, and you are concerned about their ability to check in. Check-in Pal also provides additional services such as adding hold baggage, in flight meals, name/flight/date changes, car hire and low cost airport transfers. Check-in Pal also provides an out of hours service where an emergency boarding card, replacement boarding card or amendment is required to save you excessive airline penalties. Simply select which way you wish to receive your boarding pass or documents, whether UK or overseas

When can I expect a call back from Check-in Pal?

Our normal operating hours are Mon-Fri 9am-6pm GMT, and Sat-Sun 10am-6pm GMT. You will receive a call back during our standard operating times once your Airline Check-in or amendment facility becomes available online. If you require Check-in Pal to check you in whilst you are overseas, please ensure that you provide a contact number that you can be reached on. Your call back request is placed in a priority queue determined by the date of your scheduled flight for the best possible service. If the Check in facility is available from the date we receive your request, we aim to call you back the same day, but this may not always be possible. However if you wish to guarantee a same day call back, a call back out of standard hours or an emergency service call back because your flight is in the next 12 hours, then simply select our emergency service, this operates 24hours a day, 7 days a week (additional charges will be incurred for this service). 

How can I receive my boarding pass?

Check-in Pal aims to get your boarding pass to you as quickly as possible. We can send your new documents or boarding pass to anywhere in the world. So whether it’s to your home, or your holiday destination, we have receipt options to suit all.

  • Text message -access your  boarding  pass as a pdf document via your mobile phone anywhere in the world in seconds.
  • Email – access your boarding pass on your computer or phone and print yourself in minutes.
  • Fax –receive your boarding pass anywhere in the world by providing a fax number for us to send it to.
  • Post – have your boarding pass delivered to your home or anywhere else in the world.
  • Airport collection – Check-in Pal can even arrange for someone to meet you at the airport with your boarding pass when you arrive for your flight (Leeds and Bradford only).
How long does it take to receive my boarding pass?

Check-in Pal has different receipt options. Some are quicker than others, so select the option which allows enough time to receive your boarding pass prior to your scheduled flight time and date to suit your situation.

  • Text message-once we have spoken to you your boarding pass takes a matter of minutes until you receive a text containing a pdf image of your boarding pass
  • Post – 24hrs – 72hrs (Global). Next day guarantee option (UK).
  • Email – Documents and boarding passes can be received within minute (UK and overseas).
  • Fax – Documents and boarding passes can be received within minutes (UK and overseas).
  • Airport collection – our advisor will meet you and deliver your travel documents by hand at the airport when you arrive, guaranteeing you receive them in time.
  • Emergency service – If you have left it last minute to arrange your trip, Check-in Pal can assist, simply select the priority or emergency call back option.we will contact you over the phone in minutes.(Emergency call back option) Emergency service is available up to 2 ½ hours prior to flight departure 24hrs a day 7 days a week. For less emergency situations select our priority call back option to guarantee that you are called back the same day. ( priority call back) 
Why should I use Check-in Pal?

Check-in Pal has been developed to provide customers with a hassle free travel experience. Our fast service, honest, reliable and friendly staff ensure that organizing your trip is easy. Our fees are significantly cheaper than airline penalties that you would incur at the airport if you do not organize your travel arrangements properly. We don’t have a premium rate number to call, unlike some airline's, in fact we call you back! So if you’re unable to check in or amend your booking for any reason, such as you:

  • Don't have access to a computer,

  • Have no internet access to check in or make an amendment to your booking,
  • Have better things to do than search for an internet café on your holiday,
  • Don't know how to check in with your airline, 

  • Can't print your boarding pass, 

  • Have left it last minute to check in, 

  • Have lost your boarding pass,

  • Are struggling to find a way to check in for your return flight, 

  • Are worried that you're going away for more than 15 days (or are away during your check-in window) and wont be able to check in for your return flight, 

  •  Don't know how to add additional baggage, musical instruments or sports equipment to your booking,

  • Need help organising airport transfers,

  • Require assistance booking designated seating or priority boarding
  • Or simply do not have the time to organise your travel arrangements

Then you should use Check-in Pal

How can i contact check in pal?

Check in pal is primarily an online service but does aknowledge that in some extreme circumstances you may have a need to contact us.
Please email us on:

By phone

*(only for customers who have already requested a call back or made an instruction)

Mon-fri 9-6pm   GMT
Sat-Sun 10-6pm GMT

We appreciate that you may not always have access to the internet during your travels, that's why we have launched Text in pal.

Simply save our duty mobile number to your contacts and we are only a text away! You can text us from anywhere in the world and we will call you back.

Please state the call back type you require below, along with the contact number you wish to be called back on , including your countries dialling code if different to the number you are texting from.:

*Standard-upto 48hours                (free)
*Priority - same day call back        (£2.99 fee applies)
*Emergency-call back in minutes  (£4.99 fee applies)

Outside UK
  • Standard- up to 48 hours call back - £3.99
  • Priority Same day call back guarantee - £4.99
  • Emergency call back in minutes - £6.99

*Associated fees will be processed at the time of call back.

Text +447407 031 828

*Please note calls will not be accepted on this number, this is purely a global texting service.

*Priority service operates :
9am - 5pm Mon-Fri
10am-5pm Sat-Sun

*Emergency call back service:
24 hours a day, 7 days a week.