customerservices@checkinpal.com

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Sat-Sun: 10am-8pm

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Check In Assistance


Do you require assistance to check in or to amend your flight booking?


Checkinpal.com are here to help customers struggling to check in or amend their flight bookings.


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Frequently asked questions for Monarch Airlines

Online check-in FAQ's Monarch Airlines correct as of the 14/11/13 information has been provided for your guidance only and was correct at the time of writing.

How do I check-in online with Monarch airways?

The online check-in facility is available  with Monarch  Airways from 28 days up to 6 hours prior to your  scheduled flight  departure  time.

In order to take advantage of the online  check-in facility with  Monarch  you must have paid  for  and selected the designated seating option.

Check-in pal offer a check-in service for a small fee from  only £3.99 pp one way.

We check you in on your behalf and even take care of your boarding pass by sending it to you (uk or international) by the delivery method of your choice. We also offer a seat allocation service too.

Request a call back now...

Alternatively, visit Monarch's website direct and follow their step by step instructions

When can I check-in online with Monarch airways?

The online check in facility is available to passengers travelling with Monarch from 28days up to 6 hours prior to their flight departure. With check in pal you can simply leave us with your future travels dates ensuring you never forget to check in again! We take care of your whole check-in for you aswell as all of your travel documents too. Our check in service starts from only £3.99 pp one way and we offer a free call back facility too. Simply tell us your travel dates and how and where you would like to receive your boarding pass ( UK or overseas).

There are no questions listed in this section.

Can I make a flight, date or time change with Monarch Airlines?

Monarch flight  changes  are  charged as follows:

Change fee £35 online

Change fee £40 via  Monarch contact centre

+ any additional increase in new fare.

(prices are per person, per seat, per flight)

Check-in pal offer a flight amendment  service and can take care  of your booking change requirements from :

  • Name changes
  • Flight
  • Time
  • Date
  • Designated seating
  • Additional hold baggage
  • Airport transfers

This service is quick and easy, saving you time and money ensuring you get it right the first time and avoid penalties with your airline at the Airport.

Our booking amendment service starts from just £1.99 pp one way + Airline fee, so why take the chance!

click here to request a call back or for more details ...

How much is a name change with Monarch Airlines?

Need assistance with a name change? Check-in pal can arrange this for you and even send you  your new travel documents and boarding card. Our service is only £8.99 per name per booking + Monarch's Name change fee.

Monarch's Name change fee is £100 online (non refunable)

Monarch's name change fee is £120 via their contact centre.

Check-in pal is cheaper at only £108.99 (*inclusive of Monarch's standard fee) with a free call back option.

Click here to request a call back...

*Please note that  no changes can  be made once check-in is complete

How much can my hold/checked in baggage weigh with Monarch Airlines?

Standard  hold baggage can weigh up to 20kg

This can be increased to a maximum weight of 32 kg.

To increase your allowance you can purchase baggage weight bundles which provide you with an additional 3kg for only £10 (min 3kg in a bundle)

Excess baggage  with  Monarch  Airlines is currently £10 per kg, so it makes sense to get it right from the start. If in doubt take advantage of the baggage bundle deal.

Check-in pal can take care of your baggage requirements by amending your booking for you with our baggage service. Our service starts from only£1.99 per bag one way when combined with our check-in service or £3.99 per bag one way on a stand alone service. We even take care of your travel documents and boarding pass too.

Click here to request a call back or for further information on or baggage  service ...

How much is excess baggage with Monarch Airlines?

More information can be found  above.

Currently Monarch Airlines charges £10 per kg for additional baggage weight.

How much does it cost to check-in a bag in the hold with Monarch Airlines?

You can save up to 40% on Airport prices when baggage is purchased online in advance.

Prices are currently :

Online £9.99-£22.99 per bag, per one way flight.(prices vary depending on your flight route)

Prices are higher via the Airport or Monarch's contact centres, currently £25 per bag per one way flight.

Check-in pal saves you money when you use our baggage service compared to that of Monarchs contact centre as we only charge a fee of £1.99 per bag one way when combined with our check-in service or £3.99per bag + (monarchs discounted online baggage fee) when using the stand alone baggage service.

Thats a saving of up to £11 per bag one way!

Click here to request a call back for our baggage service...

How many pieces of hand luggage / cabin baggage can I take on a Monarch flight and what is the weight restriction?

Monarch's policy  is that passengers may take up to 2 items of hand luggage weighing  no more  than a combined weight of 10kg. Hand luggage weighing  over 10kg will be sujected to the excess weight limit charges (currently £10 per kg)

Maximum size of hand luggage on Monarchs flights is 56×40×25cm.

How much does it cost to add sports equipment such as golf clubs, bicycles, skis, snow boards, carpet bowles, scuba diving equipment, surf, kite surfing equipment and body boards?

Weight is upto 20kg

Cost online is £25 per item carried one way

Cost at the Airport £30 per item carried one way.

Check-in pal can take care of all of your baggage requirements  including sports equipment from only £1.99 per item one way (when combined with  our  check-in service) or £3.99+ (Monarch's fee mentioned above) on a stand alone  baggage service.

We can  also provide  you with all of your relevant travel  documents and boarding passes once we have amended your booking.

Request  a call back now for more information  on our baggage service.

I am travelling with an infant can I take a push chair/buggy or car seat?

Yes, Monarch Airline allows passengers travelling  with an infant to carry an additional weight of 10kg, this allows a buggy/push chair and or car seat to be carried in the hold of the aircraft free of charge. The two items combined must not weigh more than 10kg. Any additional weight is subject to excess baggage fees.

This additional 10kg allowance  may be combined with the adults 20kg weight allowance taking the maximum weight to 30kg.

If you require assistance. Request a call back for our baggage service and let Check-in  pal take care of your  baggage  requirements  and amend your booking for you from as little  as £1.99per bag per one way flight+ Monarch's fees.

Click here for a call back

I have made a standard booking and wish to add allocated seating. Can I make changes to my seating once a booking has been made?

Yes, infact there are many benefits  with  Monarch Airlines to pre-selecting your seating as this then entitles the passenger to online check-in facilities. Making your boarding experience quicker by cutting potential  queues at the Airport departures.

monarch's standard pre allocated seating starts from £3.99 per seat ranging up to £8.99 per seat depending on Airline route.

Extra leg room with Monarch is also  an option to consider costing between £9.99-£29.99 per seat each way.

Check-in pal can take care of your seating arrangements for you on your behalf, we can even send you your travel documents and boarding cards too, from as little as £0.99+ (Monarchs allocated seating fee) per seat one way.

Click here for a call back or for more details on our seating arrangement service...

I have no printing facilities and cant print out my boarding pass

Simply tell Check-in Pal your travel dates, and we will check you in and send you your boarding pass to your UK or overseas location, via your selected method of receipt.

Click here to request a call back...

How does Check-in Pal work?

The answer is simple, you tell us your travel dates in advance, we check you in with your airline whilst you are away or if you unable to do it yourself. This eliminates the need for you to search endlessly for an Internet café or printing facility and prevents you worrying about how you are going to check in if you are away for a long period of time and are unable to check in for your return flight. Perhaps you have a relative travelling, and you are concerned about their ability to check in. Check-in Pal also provides additional services such as adding hold baggage, in flight meals, name/flight/date changes, car hire and low cost airport transfers. Check-in Pal also provides an out of hours service where an emergency boarding card, replacement boarding card or amendment is required to save you excessive airline penalties. Simply select which way you wish to receive your boarding pass or documents, whether UK or overseas

When can I expect a call back from Check-in Pal?

Our normal operating hours are Mon-Fri 9am-6pm GMT, and Sat-Sun 10am-6pm GMT. You will receive a call back during our standard operating times once your Airline Check-in or amendment facility becomes available online. If you require Check-in Pal to check you in whilst you are overseas, please ensure that you provide a contact number that you can be reached on. Your call back request is placed in a priority queue determined by the date of your scheduled flight for the best possible service. If the Check in facility is available from the date we receive your request, we aim to call you back the same day, but this may not always be possible. However if you wish to guarantee a same day call back, a call back out of standard hours or an emergency service call back because your flight is in the next 12 hours, then simply select our emergency service, this operates 24hours a day, 7 days a week (additional charges will be incurred for this service). 

How can I receive my boarding pass?

Check-in Pal aims to get your boarding pass to you as quickly as possible. We can send your new documents or boarding pass to anywhere in the world. So whether it’s to your home, or your holiday destination, we have receipt options to suit all.

  • Text message -access your  boarding  pass as a pdf document via your mobile phone anywhere in the world in seconds.
  • Email – access your boarding pass on your computer or phone and print yourself in minutes.
  • Fax –receive your boarding pass anywhere in the world by providing a fax number for us to send it to.
  • Post – have your boarding pass delivered to your home or anywhere else in the world.
  • Airport collection – Check-in Pal can even arrange for someone to meet you at the airport with your boarding pass when you arrive for your flight (Leeds and Bradford only).
How long does it take to receive my boarding pass?

Check-in Pal has different receipt options. Some are quicker than others, so select the option which allows enough time to receive your boarding pass prior to your scheduled flight time and date to suit your situation.

  • Text message-once we have spoken to you your boarding pass takes a matter of minutes until you receive a text containing a pdf image of your boarding pass
  • Post – 24hrs – 72hrs (Global). Next day guarantee option (UK).
  • Email – Documents and boarding passes can be received within minute (UK and overseas).
  • Fax – Documents and boarding passes can be received within minutes (UK and overseas).
  • Airport collection – our advisor will meet you and deliver your travel documents by hand at the airport when you arrive, guaranteeing you receive them in time.
  • Emergency service – If you have left it last minute to arrange your trip, Check-in Pal can assist, simply select the priority or emergency call back option.we will contact you over the phone in minutes.(Emergency call back option) Emergency service is available up to 2 ½ hours prior to flight departure 24hrs a day 7 days a week. For less emergency situations select our priority call back option to guarantee that you are called back the same day. ( priority call back) 
Why should I use Check-in Pal?

Check-in Pal has been developed to provide customers with a hassle free travel experience. Our fast service, honest, reliable and friendly staff ensure that organizing your trip is easy. Our fees are significantly cheaper than airline penalties that you would incur at the airport if you do not organize your travel arrangements properly. We don’t have a premium rate number to call, unlike some airline's, in fact we call you back! So if you’re unable to check in or amend your booking for any reason, such as you:

  • Don't have access to a computer,

  • Have no internet access to check in or make an amendment to your booking,
  • Have better things to do than search for an internet café on your holiday,
  • Don't know how to check in with your airline, 

  • Can't print your boarding pass, 

  • Have left it last minute to check in, 

  • Have lost your boarding pass,

  • Are struggling to find a way to check in for your return flight, 

  • Are worried that you're going away for more than 15 days (or are away during your check-in window) and wont be able to check in for your return flight, 

  •  Don't know how to add additional baggage, musical instruments or sports equipment to your booking,

  • Need help organising airport transfers,

  • Require assistance booking designated seating or priority boarding
  • Or simply do not have the time to organise your travel arrangements

Then you should use Check-in Pal

How can i contact check in pal?

Check in pal is primarily an online service but does aknowledge that in some extreme circumstances you may have a need to contact us.
Please email us on: customerservices@checkinpal.com

By phone

*(only for customers who have already requested a call back or made an instruction)

+447919200911
Mon-fri 9-6pm   GMT
Sat-Sun 10-6pm GMT

We appreciate that you may not always have access to the internet during your travels, that's why we have launched Text in pal.

Simply save our duty mobile number to your contacts and we are only a text away! You can text us from anywhere in the world and we will call you back.

Please state the call back type you require below, along with the contact number you wish to be called back on , including your countries dialling code if different to the number you are texting from.:

*Standard-upto 48hours                (free)
*Priority - same day call back        (£2.99 fee applies)
*Emergency-call back in minutes  (£4.99 fee applies)

Outside UK
  • Standard- up to 48 hours call back - £3.99
  • Priority Same day call back guarantee - £4.99
  • Emergency call back in minutes - £6.99

*Associated fees will be processed at the time of call back.

Text +447407 031 828

*Please note calls will not be accepted on this number, this is purely a global texting service.

*Priority service operates :
9am - 5pm Mon-Fri
10am-5pm Sat-Sun

*Emergency call back service:
24 hours a day, 7 days a week.